Frequently Asked Questions (FAQ)

Any citizen of Bangladesh can open SureCash account. To be a customer, you must have:
- Valid National ID/Passport/Driving license.
- Subscription of any active mobile operator.

No, you do not need to have a bank account to open/use SureCash customer account.

Complete Rupali Bank SureCash account registration through e-KYC with few easy steps:

A. Take a picture of your National Identity Card (NID)
B. Give required information
C. Take a photo of your face
D. Set a PIN

You can also open a SureCash mobile banking account by visiting your nearest authorized SureCash agent point.

No. You just need a mobile phone. All types of mobile phone supports our service.

No you cannot access through USSD menu. But you can access through smartphone app with the registered device.

- Visit your nearby SureCash agent.
- Fill up KYC form with all necessary details.
- Provide 1 copy passport size photo and copy of valid National ID/Passport/Driving license card.
- Agent will process the documents and open your account.

Yes

You can send money to another personal SureCash account holders.

No, you can only send money to another personal SureCash account.

Any amount you send, the service charge is tk 4. The send money amount remains within the limit as per Bangladesh Bank Guideline.

Always make sure the amount of transaction and the receiver’s account number is correct. SureCash will not be liable for any kind of wrong transaction because the customer himself inputs the receiver’s account number and the amount of money, also confirms by providing his/her SureCash account’s PIN. SureCash has no authority to refund the customer without any direction of the court.

Yes

You just need to know the payment keyword, bill no. /meter no. /account no.

- Dial *495# USSD Menu
- Select PAYMENT option
- Type KEYWORD
- Enter Bill Number
- After that Amount will be shown/if not enter amount
- Type Pin. Payment complete

After payment completion you will get one SMS that contains the transaction ID and other details. Please share this transaction ID with your service provider and confirm that payment is completed.

Yes

Yes. You can recharge your mobile number anytime.

Yes

Yes. You can recharge any mobile operators’ number.

No. It’s completely free of cost.

It’s completely free of cost.

It’s completely free of cost.

- Cash in is absolutely free
- 1.8% service charge of the cash-out amount. Minimum charge is tk 5
- Send money per transaction charge is tk 4
- Bill and education payment charge varies institution to institution. Minimum charge is tk 4